The company behind the TreeSize disk space analyzer has irritated some users by not offering support or updates for perpetual licenses beyond their maintenance period unless customers subscribe. An additional frustration comes from JAM Software’s long-standing policy of not providing license keys or installers to TreeSize perpetual license holders after the support period ends.
Since 2025, JAM Software has been in transition most TreeSize editions to subscription models. Today it sells perpetual licenses for personal use only, which include 12 months of updates, support and “downloads of previous versions and your license”, plus the option to extend the support period. TreeSize currently has “no plans to discontinue the sale of perpetual licenses for TreeSize Personal,” product manager Hendrik Christ told Ars Technica.
As perpetual license maintenance periods expire, customers find that extending support now typically requires subscribing to software they already have the right to use.
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