What you should know:
– Popai HealthThe company Patient Conversation Intelligence, announced today that it has raised $11 million in seed funding led by team8 and NEAtogether with additional strategic investors,
– The capital was intended to strengthen Popai’s commercialization efforts and accelerate adoption across health systems, medical groups, health plans and ACOs.
Eliminating the biggest blind spot in healthcare
Popai is revolutionizing care coordination by leveraging Voice AI to eliminate what the company calls the largest patient engagement blind spot in healthcare: the 65% of patient interactions that occur during phone calls. Traditional care coordination systems capture only a fraction of the information exchanged during these 15 million daily patient calls, resulting in limited visibility into key clinical, operational, and social insights.
The core of Popai’s platform is turning these high-volume patient interactions into a valuable strategic asset. The platform automatically generates compliant documentation aligned with organizational guidelines, improving both quality and efficiency, with proven performance gains of 20% or more.
Convert knowledge into immediate action
Popai’s Patient Conversation Intelligence platform, already used by organizations such as Essen Health Care and Clover Health, captures and analyzes patient phone conversations using healthcare-specific AI trained in medical terminology and clinical context.
Beyond documentation, the platform turns insights into immediate action through real-time workflow triggers that:
- Escalate critical issues to physicians.
- Schedule appointments.
- Close attention gaps.
- Address medication adherence issues.
At a population level, the platform shows risk patterns across thousands of calls, enabling healthcare organizations to move from reactive to proactive care management.
“One of the most sophisticated patient insight tools in healthcare has always been a conversation with a patient. We are finally giving healthcare organizations the ability to capture and act on those conversations at scale with a powerful tool for proactive care. We are not building another data platform but an action platform, and we are incredibly excited about our partnership with Team8 and NEA,” said Eyal Gurion, CEO and co-founder of Popai.
