Healthcare organizations are facing many challenges at once: consumers expect digital experiences that feel as personalized as other industries, siled data slows down strategic decision making, and AI and advanced technologies must be seamlessly integrated into existing care models.
Meeting these demands requires more than incremental change: it requires digital solutions that unify access to care, trusted data, and advanced technologies to deliver transformative outcomes and operational efficiency.
IDC Market Outlook: Healthcare Ecosystem, 4Q25
We are proud to share that Perficient has been included in the “IT Services” category in the IDC Market Glance: Healthcare Ecosystem, 4Q25 report (Doc# US54010025, December 2025). This segment includes systems integration organizations that provide advisory, consulting, development and implementation services, as well as products or solutions.
We believe this inclusion reinforces our expertise in leveraging artificial intelligence, data and technology to deliver intelligent tools and intuitive, compliant care experiences that drive measurable value across the entire health journey.
We believe this commitment aligns with the critical changes that IDC Market Glance highlights in its latest report, which emphasizes how healthcare organizations are activating advanced technology and artificial intelligence. IDC Market Glance shares: “Health systems and payers are shifting more revenue to value-based care and capitated risk, pushing technology buyers to favor solutions that improve quality metrics, reduce the total cost of care, and help meet incentive thresholds.”
As the industry evolves, IDC predicts: “Technology buyers will likely favor vendors that align revenue models with customer risk arrangements, connect seamlessly to large platforms, and demonstrate human-centered design that supports clinicians rather than replacing them.”
For us, this inclusion validates our ability to help healthcare organizations maximize technology and artificial intelligence to drive transformative results, drive business agility, and create seamless, consumer-centric experiences that build lasting trust.
Smart solutions for transformative results
These changes are actively transforming healthcare. ecosystemchallenging leaders to rethink how they deliver care and create value. Our partnerships with leading organizations show that possible: moving AI from pilot to production, building interoperable databases that accelerate insights, and designing people-centered solutions that empower care teams and improve the cost, quality, and equity of care.
Facilitate access to care with a retail-like experience
We helped Rochester Regional Health reimagine its digital front door to triage like a doctor, personalize it like a concierge, and convert it like a commerce platform, creating a seamless experience that improves access, trust, and outcomes. He Mobile-centric redesign introduced smart search, dynamic filters and real-time booking, resulting in a 26% increase in appointment scheduling and saved over $79,000 per month in call center costs. As a result, this transformative work earned three industry awards, recognizing the solution’s innovation in accessibility, engagement, and measurable impact on patient care.
Consumers expect frictionless access to care, personalized experiences, and real-time engagement. Our recent Access to Care Report reveals that more than 45% of consumers between 18 and 64 have used digital care instead of their usual provider, and 92% of them believe the quality is the same or better. To meet consumer expectations, leaders need a unified digital strategy that connects systems, streamlines workflows, and gives consumers simple, reliable ways to find and schedule care.
Strengthen care ecosystems through interoperable databases
We helped a healthcare insurance leader create a single, interoperable source of truth that turns healthcare data into a true strategic asset. Our FHIR–solution enabled ingest, normalize and valid data from internal and external systems and share a consolidatedTrusted and trusted data set through API connectors, gateways and extracts, based on data governance. Ultimately, this The interoperable database accelerates time to market, minimizes downtime by modernizing API and EDI, and ensures the right data reaches the right hands at the right time to feed the consumer.–degree experiences, while confidently meeting interoperability standards.
Discover our platform modernization and data management capabilities.
Accelerate Member Support with People-Centric GenAI Innovation
We helped a leading Blue Cross Blue Shield health insurer transform CSR support by implementing a natural language generationerative AI Benefits Assistant powered by AWS‘s Basic AI models and API. The smart assistant pulls from a library of ingested documents to deliver personalized, member-specific responses in real time. time, eliminating cumbersome manual processes and PDF downloads that previously slowed resolution times. Beyond faster responses, tThis human-centric solution accelerates benefits education, equips agents to provide relevant information with greater speed and accuracy, and demonstrate how generative AI can move from pilots to core infrastructure to support staff rather than replace them.
Read more about our AI experience or explore our human-centered design services.
Build your scalable, data-driven future
From knowledge to impact, ourhealthcare experienceequips leaders tomodernize, personalize and scale care. We drive resilient, AI-powered transformation to shape healthcare consumer experiences and engagement, optimize operations, and improve the cost, quality, and equity of care.
we have beenTrusted by the 10 largest health systems and the 10 largest health insurers in the US.andModern Healthcare consistently ranks us as one of the largest healthcare consulting firms..
Our strategic partnerships with industry-leading technology innovators, including AWS,microsoft,sales force,Adobeandfurther—accelerate healthcare organizations’ ability to modernize infrastructure, integrate data, and deliver intelligent experiences. Together, we push boundaries so you have the native AI solutions you need to boldly advance your businesses.
Ready to turn fragmentation into a strategic advantage?
We’re here to help you move beyond disconnected systems and toward a unified, data-driven future—one that delivers better experiences for patients, caregivers, and communities.let’s connectand explore how you can lead with empathy, intelligence, and impact.
