When you buy the $799 Meta Ray-Ban Display, you’re not just getting a pair of smart glasses: You’re also getting Meta’s Neural Band, a small bracelet you wear to control what’s on the glasses’ screen. It is an essential part of the product.
But, if by some unfortunate circumstance, you need to purchase a replacement for the bracelet, it’s not clear how you would do it. The bracelet is not for sale online. One buyer said The edge that Meta customer service said it was not possible to purchase a replacement. That led us to contact Meta just to make sure: It was hard to believe that the only solution for a missing Neural Band was to buy a brand new pair of smart glasses.
It turns out that Meta actually willpower It allows you to purchase a new Neural Band if you contact customer support, but it will cost $199, making it a fairly expensive replacement. Only customers who have already purchased Meta Ray-Ban Display glasses and need a band replacement that is not available at Meta limited warranty policy You’ll be able to purchase the bracelet yourself, according to Meta’s Tyler Yee. If you meet those requirements, you can contact Meta customer service to file your case.
