Modern healthcare has once again recognized Perficient among the The largest healthcare management consulting companies in the USclassifying us ninth in its 2025 survey. This honor reflects not only our growth but also our commitment to helping healthcare leaders navigate complexity with clarity, precision and purpose.
What drives demand: innovation with intention
As provider, payer, and health technology organizations face increasing pressure to modernize, our work is increasingly focused on connecting digital investments to measurable health and business outcomes. The challenges are real, as are the opportunities.
Healthcare leaders are hiring our experts to address shifts from digital experimentation to business alignment in business-critical areas, including:
- Digital health transformation that facilitates access to care.
- AI and data analysis that accelerate knowledge, guide clinical decisions and personalize consumer experiences.
- Workforce Optimization that supports physicians, streamlines operations, and restores time to focus on patients, members, brokers, and care teams.
These investments represent a strategic maturity that reshapes how care is delivered, experienced, and sustained.
Operational challenges: strategy meets reality
Serving healthcare clients means working within a system that resists simplicity. Our industry, technical and change management experts help leaders address three persistent tensions:
- Align digital strategy with business objectives. Innovation often lacks a shared compass. We translate divergent priorities (clinical, operational, financial) into unified programs that drive results.
- Control costs while maintaining agility. Budgets are tight, but the need for speed and competitive relevance persists. Our approach favors scalable roadmaps and solutions that deliver early results and can adapt as the healthcare market and consumer expectations evolve.
- Prepare the company for AI. Many of our customers have found that their AI readiness lags behind their ambition. We help build the databases, governance frameworksand workforce capabilities necessary to put intelligent systems into operation.
Related information: Explore digital trends in healthcare
Consumer expectations: access is the new loyalty
Our Access to care researchBased on insights from more than 1,000 U.S. healthcare consumers, it reveals a fundamental shift: If your healthcare organization doesn’t offer a seamless, personalized, and convenient experience, consumers will go elsewhere. And they won’t always come back.
Many healthcare leaders still see competition as other hospitals or clinics in their region. But today’s consumer has more options and is exercising them. From digital-first health experiences to hyperlocal disruptors and retail-style health providers focused on accessibility and immediacy, the competitive field is expanding rapidly.
- Digital convenience is now a foundation. More than half of consumers who encountered friction when scheduling medical care went elsewhere.
- Caregivers are neglected. One in three respondents manages the care of a loved one, but most digital strategies treat the patient as a single user.
- Digital-based care is mainstream. 45% of respondents ages 18-64 have already used direct-to-consumer digital care, and 92% of adopters believe the quality is equal to or better than the care offered by their usual healthcare system.
These behaviors require a rethinking of access, commitment and loyalty. We help clients create experiences that are intuitive, inclusive, and aligned with how people really live and seek care.
Looking ahead: complexity is accelerating
With an intensified focus on modernization, data strategyand Responsible AIHealthcare leaders are asking tougher questions. We help them find and activate answers that provide value now and build resilience for the future.
Our technology partnerships with Adobe, AWS, microsoft, sales forceand other platform leaders allow us to move quickly, integrate deeply and co-innovate with confidence. we bring cross-sector experience from financial services, retail and manufacturing, sectors where customization and operational excellence are already in play. That perspective helps healthcare clients overcome legacy thinking and adopt proven strategies. and our fluency HIPAA, HITRUST and health data management ensures our digital solutions are compliant, resilient and future-proof.
Agile, optimized strategy and results for health insurers, providers and medical technology
Find out why we’ve been Trusted by the 10 largest US health systems., The 10 largest health insurers in the USand 14 of the 20 largest medical device companies. Are recognized in analyst reports and regularly prize for our excellence in solution innovation, industry experience and for being an excellent place to work.
Contact us to explore how we can help you shape a resilient and impactful future that delivers better experiences for patients, caregivers and communities.
