Rated highest or tied for highest care and service by NCQA everywhere we serve.
In the National Committee for Quality Assurance’s 2025 annual report, Kaiser Permanente Medicare and commercial plans earned the highest or tied for highest ratings among competitors in every geographic region we serve.
NCQA evaluated more than 1,000 health plans (including Medicare, Medicaid, and commercial plans) for prevention, treatment, and the overall patient experience. Each plan received a rating of 1 to 5 stars, with 5 being the best.
“We are proud of how our highly trained doctors, nurses, clinicians and other team members came together to achieve these incredible qualifications,” said Letitia Bridges, MD, executive vice president and chief quality officer at The Permanente Federation. “Being among the highest rated everywhere we serve demonstrates Kaiser Permanente’s commitment to treatment, prevention and patient experiences; everything we do is centered around our patients.”
More 5-star plans than any other health organization
Only 11 health plans in the country received 5 out of 5 stars, and 5 of them were Kaiser Permanente plans: the commercial and Medicare plans in Northern California, the commercial and Medicare plans in Southern California, and the commercial plan in the Mid-Atlantic states.
History related to quality care: What is quality healthcare and why is it important?
For the 10th consecutive rating cycle, Kaiser Permanente has more 5- and 4.5-star plans combined than any healthcare organization in the country. Only 6.5% of plans evaluated by NCQA earned a rating of 4.5 stars or higher.
“The NCQA ratings demonstrate our continued dedication to providing high-quality care to all of our members,” said Andrew Bindman, MD, executive vice president and chief medical officer, Kaiser Permanente. “Our high scores reflect the effectiveness of our integrated model. It is designed to ensure we consistently provide high-value, evidence-based care.”
NCQA is a private, nonprofit organization that measures and accredits health care plans. NCQA Qualifications They are based on a series of measures that evaluate the performance of each plan. Measures include general treatment, prevention, equity and patient experience.
More information about NCQA Ratings and Methodology and other Kaiser Permanente awards and recognitions.
